Case Studies

ANA InterContinental Tokyo

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard. — Yuki Tanaka, Position

What challenges or pain points led you to seek our support services?

Before partnering with Netwise, our main challenges were maintaining a seamless and high performing website experience across multiple languages, while keeping everything up to date and functioning smoothly. We were also dealing with some slow loading times, especially on mobile, and needed a team that could provide consistent technical support without disrupting our brand presentation

What made you choose Website Support by Netwise?

Before partnering with Netwise, our main challenges were maintaining a seamless and high performing website experience across multiple languages, while keeping everything up to date and functioning smoothly. We were also dealing with some slow loading times, especially on mobile, and needed a team that could provide consistent technical support without disrupting our brand presentation

How have we helped?

Netwise has supported us through regular WordPress maintenance, timely plugin updates, and troubleshooting whenever unexpected issues arise. One specific example was when a language-specific plugin update created a redirect issue on our site — your team resolved it quickly and kept our multilingual structure intact. You’ve also provided advice on improving speed and performance, which has been a growing priority for us.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard.

What kinds of requests or tasks do you typically send in through our support desk?

Most of our requests involve regular plugin updates, content adjustments across multiple languages, and fixes when something isn’t displaying properly — especially around campaign periods or seasonal updates. We also reach out for advice on best practices or suggestions when new WordPress features or themes are introduced.

What benefits or improvements have you seen since working with us?

Thanks to your ongoing support, we’ve seen more stable website performance and fewer issues overall. Our internal team can now focus more on strategy and content planning, knowing the technical side is being taken care of. The improvement in speed and load times has also contributed to a smoother user experience, especially for international visitors.

Is there anything else you’d like to share about your experience with us?

Just a big thank you to the team. It’s reassuring to have a partner we can rely on, especially in a digital environment that changes so quickly. We look forward to continuing the partnership and enhancing the user experience even further.

Our Client

Reimagining the online experience of this Akasaka icon

Industries

Tourism & Hospitality

Yuki Tanaka

Marketing Director
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