‘No’ is never just a ‘no’ – there is usually an alternative solution that aims to meet our original business goal in a sustainable manner.

William Farrow, Team Leader, Information Technology Division

What challenges or difficulties led you to seek website support services?

Our previous website vendor was often slow and unable to perform tasks needed to keep our websites modern, functionable and safe. We decided to search for a vendor we could trust with our brand as we moved forward as a company.

What led you to choose us?

I had previously worked with Netwise in a different position at a different company and remembered their quality and professionalism.

How have we helped?

We had a large-scale rebranding that required lots of moving parts to be changed across all our websites. Netwise was able to get us a modern look, highly functional webparts, and expert advice all while we experienced zero unexpected delays or costs.

What kinds of requests do you typically send to our support desk?

We have had needs for design adjustments, functionality towards certain webparts, and advanced assistance with bot spam reduction efforts.

What has improved since you started working with us?

We have a significantly higher user engagement rate via our company newsletters, site visitors and a higher rate of potential business contacts via our improved inquiry forms.

What do we do best?

I enjoy the turn-around time and the honest feedback on what would and would not work based on Netwise’s experience. “No” is never just a “no” – there is usually an alternative solution that aims to meet our original business goal in a sustainable manner.

Is there anything else you’d like to share about your experience with us?

It has been a pleasure having our website redesign project move along as smoothly as it did. Timelines were met, estimates were kept to and quality was delivered. As a company, we are very satisfied with the results.