Technical support tasks are performed using support hours drawn from your balance of support time.
When requesting work, we will tell you how many hours the work will require and when it will be completed. You may then either approve or reject the work. On approval, the work will proceed according to the delivery schedule (completion date) provided earlier.
The answers to some frequently asked questions about support hours are provided below.
The table below provides some examples of typical support tasks, and the number of hours typically required for each.
Ask a Customer Support representative any time you would like to know your current balance. You will also be informed of your remaining support hours each time you make a support request.
If your balance is insufficient to complete the tasks required in a given month, you can either reschedule the task for the following month or purchase additional hours. Each hour costs 8,000 yen, and support hours can be purchased in any quantity.